El Guapo's Comprehensive Shipping Policy & FAQs
Important Note on Transit Times: The shipping transit times displayed at checkout are **ESTIMATES ONLY** and are **NOT GUARANTEED**. These estimates are subject to carrier volume, location, holidays, and weather delays. El Guapo is not responsible for orders that are delivered outside the estimated shipping time. If you require your order by a specific date, we strongly recommend selecting an expedited shipping option.
Planning for Time-Sensitive Deliveries: If you are shipping to a temporary address or need your order by a specific date, please select an expedited shipping service (such as USPS 1-Day Priority Mail Express, UPS 2-Day Select, or UPS 3-Day Select) and plan accordingly. We cannot guarantee delivery by a certain date with standard shipping methods.
Processing Times
Our shipping operations run Monday-Friday. All orders are processed & shipped within 1-2 business days. This outlines El Guapo's policy on standard order processing. Please allow for additional processing time during sales or major holidays. Any order placed on a Friday will ship the following week.
Address Changes & Cancellations
Our shipping policy regarding address changes and cancellations is as follows: Please double-check that your shipping information is correct at checkout. If you need to change the shipping address, please contact us as soon as possible. Once an order ships, we cannot make any changes.
Please get in touch with us within one business day of placing your order if you need to cancel. We are unable to cancel your order once it has been processed and shipped.
Domestic Shipping & Transit Times
Effective immediately upon the publication of this policy, all domestic orders will incur a minimum shipping charge of $100.00, with an official transition target date of August 1st, 2025. Due to increased pressure on margins from tariffs and rising costs, all shipping costs will be calculated based on the destination and weight of the package, with $100.00 being the lowest possible shipping charge for any order.
Please note: Time in transit estimates do not include our 1-2 business day processing time. Time in transit begins once the package is handed to the carrier. El Guapo strives for timely deliveries, but the carriers provide these estimates, and we cannot guarantee them.
Estimated Transit Times (after 1-2 business day processing):
- Ground Shipping: 4-10 Business Days (Estimate)
- Priority Mail (USPS): 2-5 Business Days (Estimate)
- UPS Ground: 2-5 Business Days (Estimate)
- UPS 3-Day Select: 3 Business Days (Estimate)
- UPS 2-Day Select: 2 Business Days (Estimate)
- USPS 1-Day Priority Mail Express: 1 Business Day (Estimate)
Note: While these are estimated transit times for various services, please remember that the minimum shipping charge for any order will be $100.00.
Refunds for Shipping Delays
According to our shipping policy, El Guapo does not guarantee the transit times provided by the carrier. Therefore, once the carrier ships an order, we do not offer refunds or compensation for delays in transit. We encourage customers to select an expedited shipping option if time-sensitive delivery is critical.
Expedited Shipping
We do offer expedited shipping at checkout. Pricing is dependent upon the destination and weight of the package. We ask that you please apply our 1-2 business day window for processing. This is consistent with our overall shipping policy.
Please contact us if you require expedited processing. Our team will do their best to accommodate these requests.
Tracking
An order's tracking status may take up to 72 hours to update once shipped. Please contact our customer support team if the tracking has not updated after 72 hours.
Our carrier updates the tracking information once a package ships, and we have no control over the final delivery.
International Shipping
At present, we do not offer international shipping outside of North America on our website. However, if you are an international customer interested in our products, please contact us. We are delighted to assist you. Our international shipping policy is subject to change. International transit times and rates are dependent on the destination country.
El Guapo is not responsible for duties, taxes, or tariffs, nor do we reimburse any charges associated with those fee types. El Guapo is not responsible for packages that are refused, packages that cannot clear customs due to country restrictions, or any additional package delays.
Holiday Closures
Our shipping department will be closed in the following days:
- New Year's Day
- Lundi Gras & Mardi Gras
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve & Christmas Day
During these holidays, we will be unable to process or ship orders. If you place your order around these holidays, please be aware that it will require additional processing time. This restriction is part of our operational policy.
Lost or Damaged Orders
We are pleased to provide replacements for any items lost or damaged during transit. This is a core part of El Guapo's policy to ensure customer satisfaction.
If your order arrived damaged or if you're experiencing an issue with your shipment, please email hello@elguapobitters.com and include photos and a detailed description of the damaged items. Next, we will initiate the processing of your replacement order.
Requests for replacements of damaged items will not be processed until photos are sent via email. This helps us file claims with our carrier.
When emailing our customer service team, please include your order number followed by the request in the subject line.
Stolen or Missing Orders
Our shipping policy clarifies that it is the customer's responsibility to ensure the accuracy and safety of the shipping address provided. Once our carrier picks up and scans a package, we lose control over the shipping and delivery status. Please monitor your tracking information closely and consider shipping to an address where someone is always present to receive delivery. This step is especially important for time-sensitive deliveries to temporary addresses.
Contact Us
Please do not hesitate to contact us at hello@elguapobitters.com with any questions! We are happy to help!
