- ORDERS & PAYMENTS
- SHIPPING & RETURNS
- ACCOUNT INFO
- BRAND INFORMATION
ORDERS & PAYMENTS
SHIPPING & RETURNS
All orders are processed & shipped within 2-3 business days. Please allow for additional processing time during sales or major holidays.
Please double-check that your shipping information is correct at checkout. If you need to change the shipping address please contact us as soon as possible. We are limited in our ability to make changes to an order once it has been shipped.
If you need to cancel your order please contact us as soon as possible. Once your order has been processed and shipped we are unable to cancel your order.
Please email email@example.com with your order number followed by the request in the subject line, and we will try our best to help, for example:
Order#1234 - Address Change
Order#1234 - Cancel Order
Please enjoy FREE GROUND SHIPPING on all orders over $75.00.
For all orders under $75, shipping costs are calculated based on destination and weight of package.
Once picked up and scanned by our carrier, transit times typically range from 2-10 business days, depending on shipping method and delivery destination.
Please note that once a package is shipped, the tracking information is updated by our carrier and we have no control over final delivery.
At present we do not offer international shipping outside of North America on our website. However, if you are an international customer interested in our products please contact us at firstname.lastname@example.org, we are happy to assist you. International shipping time and rates are dependent on the destination country. International customers are responsible for any customs fees.
We do offer expedited shipping at checkout. Pricing is dependent upon destination and weight of package. We ask that you please apply our 2-3 business day window for processing to plan accordingly. We are unable to shorten processing times on orders with expedited shipping at this time.
For more info or help with your order, email our team at email@example.com.
An order’s tracking status may take up to 72 hours to update once a shipping label has been created by our shipping team. If the tracking has not been updated after 72 hours, please reach out to our Customer Support team at firstname.lastname@example.org. We are happy to help!
We also recommend reaching out to the carrier for additional information:
U.S. Postal Service: 1-800-222-1811
Our HQ will be closed on the following days:
- New Year’s Eve & New Year’s Day
- Lundi Gras & Mardi Gras
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve & Christmas Day
Lost or Damaged Orders
We are happy to replace any items that were lost or damaged in transit.
If your order arrived damaged or if you're experiencing an issue with your shipment. Please email email@example.com. Please include photos and a detailed description in your email, and we'll get started on your replacement order ASAP.
Requests for replacements of damaged items will not be processed until photos of the items are sent via email. This helps us file claims with our carrier.
When emailing our customer service team, please include your order number followed by the request in the subject line, for example:
Order#1234 - Damaged Bottle
Order#1234 - Lost Order
Stolen or Missing Orders
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We are not responsible for incorrectly entered shipping information or packages stolen or missing from an unreliable or unsafe shipping address. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control; we are unable to replace stolen or missing packages once they are marked delivered by our carrier.
Please monitor your tracking information closely and consider shipping to an address where someone is always present to receive delivery.
Orders Returned to Sender
We are not responsible for orders that are returned to our HQ due to address errors or orders marked undeliverable by the carrier. Once we receive the return from the carrier, we will send you an email requesting updated shipping information and you will be responsible for any shipping fees to resend the order.
Orders Held by Carrier
If your tracking information indicates that your package is being held at your local post office or carrier warehouse, please email us at firstname.lastname@example.org. We are happy to help!
Generally, this happens when the shipping address is incorrect or the carrier has no way of delivering the package to the address provided. We would also recommend contacting the carrier directly to arrange redelivery.
Make sure you have the tracking number on hand before contacting the carrier.
Bitters, Syrups, & Mixers
We think you're going to love our products, but if you’re not satisfied with your purchase please email us at email@example.com with your order number, our team is happy to help you! Due to our food safety procedures we do not offer returns on our bitters, syrups, or mixers.
T-Shirts & Hats
We do offer returns and exchanges on our t-shirts and hats. If you’re not satisfied with your t-shirt or hat and would like to exchange for a different size, please email us at firstname.lastname@example.org with your order number and our team will help process the exchange.
Merchandise must be unworn and in new condition to process the exchange or return.