Our website is powered by Shopify. Add products to your cart before checking out. Once you’ve finished shopping, follow the prompts to check out online.

Oh no! If you’re having issues, please email hello@elguapobitters.com. Our team is happy to assist.

Our website is powered by Shopify. We accept all major credit cards as well Paypal and ShopPay. If you’re having issues with your payment method, please email hello@elguapobitters.com. Our team is happy to assist.

Oh no! Please email hello@elguapobitters.com. Our team is happy to assist.

All orders are processed & shipped within 2-3 business days. Please allow for additional processing time during sales or major holidays.

Please double-check that your shipping information is correct at checkout. If you need to change the shipping address please contact us as soon as possible. We are limited in our ability to make changes to an order once it has been shipped.

If you need to cancel your order please contact us as soon as possible. Once your order has been processed and shipped we are unable to cancel your order.

Please email hello@elguapobitters.com with your order number followed by the request in the subject line, and we will try our best to help, for example:

Order#1234 - Address Change

Order#1234 - Cancel Order

Domestic Shipping

Please enjoy FREE GROUND SHIPPING on all orders over $75.00.
For all orders under $75, shipping costs are calculated based on destination and weight of package.
Once picked up and scanned by our carrier, transit times typically range from 2-10 business days, depending on shipping method and delivery destination.
Please note that once a package is shipped, the tracking information is updated by our carrier and we have no control over final delivery.

International Shipping

At present we do not offer international shipping outside of North America on our website. However, if you are an international customer interested in our products please contact us at hello@elguapobitters.com, we are happy to assist you. International shipping time and rates are dependent on the destination country. International customers are responsible for any customs fees.

Expedited Shipping

We do offer expedited shipping at checkout. Pricing is dependent upon destination and weight of package. We ask that you please apply our 2-3 business day window for processing to plan accordingly. We are unable to shorten processing times on orders with expedited shipping at this time.
For more info or help with your order, email our team at hello@elguapobitters.com.

Tracking

An order’s tracking status may take up to 72 hours to update once a shipping label has been created by our shipping team. If the tracking has not been updated after 72 hours, please reach out to our Customer Support team at hello@elguapobitters.com. We are happy to help!

We also recommend reaching out to the carrier for additional information: U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877

Holiday Closures

Our HQ will be closed on the following days:

• New Year’s Eve & New Year’s Day
• Lundi Gras & Mardi Gras
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve & Christmas Day

Lost or Damaged Orders

We are happy to replace any items that were lost or damaged in transit.

If your order arrived damaged or if you're experiencing an issue with your shipment. Please email hello@elguapobitters.com. Please include photos and a detailed description in your email, and we'll get started on your replacement order ASAP.

Requests for replacements of damaged items will not be processed until photos of the items are sent via email. This helps us file claims with our carrier.

When emailing our customer service team, please include your order number followed by the request in the subject line, for example:
Order#1234 - Damaged Bottle
Order#1234 - Lost Order

Stolen or Missing Orders

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We are not responsible for incorrectly entered shipping information or packages stolen or missing from an unreliable or unsafe shipping address. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control; we are unable to replace stolen or missing packages once they are marked delivered by our carrier.

Please reach out directly to the carrier for missing or stolen packages.
U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877

Please monitor your tracking information closely and consider shipping to an address where someone is always present to receive delivery.

Orders Returned to Sender

We are not responsible for orders that are returned to our HQ due to address errors or orders marked undeliverable by the carrier. Once we receive the return from the carrier, we will send you an email requesting updated shipping information and you will be responsible for any shipping fees to resend the order.

Orders Held by Carrier

If your tracking information indicates that your package is being held at your local post office or carrier warehouse, please email us at hello@elguapobitters.com. We are happy to help!

Generally, this happens when the shipping address is incorrect or the carrier has no way of delivering the package to the address provided. We would also recommend contacting the carrier directly to arrange redelivery.

U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877

Make sure you have the tracking number on hand before contacting the carrier.

Bitters, Syrups, & Mixers

We think you're going to love our products, but if you’re not satisfied with your purchase please email us at hello@elguapobitters.com with your order number, our team is happy to help you! Due to our food safety procedures we do not offer returns on our bitters, syrups, or mixers.

T-Shirts & Hats

We do offer returns and exchanges on our t-shirts and hats. If you’re not satisfied with your t-shirt or hat and would like to exchange for a different size, please email us at hello@elguapobitters.com with your order number and our team will help process the exchange.

Merchandise must be unworn and in new condition to process the exchange or return.

Once your order has shipped, we do not offer refunds on our bitters, syrups, or mixers. If you’re not satisfied with your purchase please email us at hello@elguapobitters.com with your order number, our team is happy to help you.

We do not offer store credit.

We’re known for impeccable sourcing and superior taste and quality, in addition to being pioneers in alcohol free bitters manufacturing. We believe that sourcing the best quality raw materials results in the highest quality product, and we partner with some of the best farmers in our region and most knowledgeable single origin spice importers in the country to bring our dream products to reality.

Great question. We use non-GMO vegetable based glycerin to make our bitters. Glycerin is a slightly sweet, viscous liquid derived from vegetable oil. It works similarly to alcohol in extracting flavor. Our process uses a combination of time, heat and pressure to extract maximum flavor from whole ingredients. There are no flavorings, extracts, dyes, colors or weird things you cannot pronounce. We don’t take shortcuts. The bitters are no sugar added and vegan, too.

Yes! In fact, some of our most popular alcohol free drink recipes were created by our CEO while pregnant. Go ahead… drink up, sister! They’re also a great natural way to add flavor to sparkling water, tea and coffee.

That’s a personal choice. If non-alcoholic cocktails are a part of your recovery, our products are 0.0% ABV and safe for your consumption.

Our syrups and mixers should be refrigerated after opening. Our bitters do not require refrigeration.

Our syrups and mixers are best if used within two years of manufacturing. Bitters are best within 3 years. The expiration date is stamped or printed on the back of every label.

Our syrups and mixers have a two year shelf life unopened. Our bitters have a three year shelf life. The “Best By” date is printed on the back of the label.

Yes, all El Guapo products are gluten free. We do not use any gluten in our facility, and our products are safe for those with celiac disease.

Please consult the nutrition facts section of the product you are interested in for a detailed breakdown of nutritional information.

Please consult the ingredient list of the product you are interested in on the product page.

Accounts are optional! Feel free to create one to keep up with your order history and easily re-order. Not into them? Check out as a guest

The easiest way to log back in is to reset your password using your email address. If you’re having issues, please email sales@elguapobitters.com. Our team is happy to assist.

We’re known for impeccable sourcing and superior taste and quality, in addition to being pioneers in alcohol free bitters manufacturing. We believe that sourcing the best quality raw materials results in the highest quality product, and we partner with some of the best farmers in our region and most knowledgeable single origin spice importers in the country to bring our dream products to reality.

All of our products are manufactured at our facility in New Orleans, Louisiana.

Yes! Please reach out to sales@elguapobitters.com for more information. Our team is happy to assist you.

Yes! Please reach out to sales@elguapobitters.com for more information. Our team is happy to assist you.

In order to make the biggest impact, we focus on New Orleans based initiatives moving the needle on youth empowerment and education, female entrepreneurship, animal welfare, crime and poverty. We regularly partner with local organizations like Krewe of Red Beans, Son Of A Saint, Glass Half Full, New Orleans Culinary & Hospitality Institute, the Cajun Navy and The Idea Village to make the biggest impact with our monetary and product donations.